Windows application assessments

Call Centre

Contact Centre Scenario
Call Centre Environment
Basic Simulation
Expanded Simulation
Spelling
Customer Service Attitude

Keyboard skills for accuracy and speed

Custom Assessment Builder

Multiple Choice
Multiple Answer
Short Answer
True/False
Fill-in-the-blank
Typing Test
Data Entry
Customize our Simulation tests

Software Skills

MS Office 2003 & 2007
Access
Excel
PowerPoint
Word
Windows XP & Vista Operating Systems
Word Perfect

Lotus Smartsuite

WordPro

Primary Skills

Categorizing and classifying
Editing and proofing
Filing Names
Filing Numbers
Following Written Instructions
Forms Checking
Numeracy
Numeracy Word Problems
Reasoning
Visual Speed and Accuracy
Vocabulary

Secretarial & Clerical Skills

Audio/Transcription
Shorthand
Business Letter - Edit
Business Letter - Compose
Typing
Data Entry - Alphanumeric & Numeric
Custom Test Designer

Software Skills Training

Access
Excel
PowerPoint
Windows 95
Word
Wordperfect

Finance

Accounts Payable
Accounts Receivable
Bookkeeping
General Accounting
Payroll